Tuesday, December 26, 2006

Best Buy - I actually had a good experience with DAP returns! :o

Ok. First things first. Timeout from all the technical mumbo-jumbo for a "consumer relations" experience. So I have had my Zen Vision: M for about 3 months, until it croaked unexpectedly around December 20th. I said fine, at least I got the warranty. So I walk on over to Best Buy and tell them the story. Long story short, after a bit of a hard time (the typical BB return policy), I walk out with a new ZVM. Great. I take that home, plug it in my laptop, the thing doesn’t startup. So I just leave it there, go eat some lunch, come back, and still nothing. Turns out this thing was DOA (dead on arrival). AH! I was angry with BB at this point. I marched back in there and told them the story. It was December 22nd, and there was a HUGE, I mean HUGE customer service line. The customer service reps looked pretty stressed. Bottom Line, I said I’m not going home with another ZVM, two have already been defective. So the girl at the cash, who was just trying to get through the whole line of returns, makes me a sweet offer…pick any DAP I want and if it is less they would even refund the difference! THIS IS NOT PART OF THE WARRANTY. So, knowing my DAPs, I go out and pick up the dreaded, yes dreaded, Ipod 5.5G, s it is the closest competitor to the ZVM. It costs about $60 less, so I use the extra money to get an iSkin silicon case and an FM transmitter…

Moral of the story…return your electronics when there are tons of people in line and the customer service reps are under a lot of stress…their so much easier to deal with!

1 comment:

ADILHAN said...

My friend, it is not a defect. When this kind of media players are not used for a while, the battery totally drains and you have to first charge it with ac adapter. After you can connect it to your pc. I'm surprised how bestbuy people didn't know this.